Next-Gen Operational Flow

AI & Workflow Automation

Stop wasting your team’s talent on manual tasks. We automate the repetitive parts of your workflow so your staff can spend their time on value-driven work that grows the business, not just maintains it.

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  • Trusted by 50+ NZ Businesses

  • Save time with workflow automation

    Is your team drowning in 'The Grind'?

    The Three Red Flags

    1. Manual Data Entry

    Moving info from emails to CRMs to spreadsheets by hand.

    2. Fragmented Tools

    You have 10 different apps, but none of them talk to each other.

    3. Human Bottlenecks

    Important tasks stall because they’re stuck in someone’s inbox.
    Don't let manual processes cap your growth. We bridge the gap between your tools with smart AI automation, giving your team the time they need to focus on strategy, customers, and results.

    Automate your workflows

    Automated Administrative Follow-ups

    Stop being the "nagging manager." We build systems that monitor compliance in real-time. Whether it's technicians forgetting to log job hours or staff missing documentation, our AI handles the reminders across SMS, Email, or Slack. If the task remains undone, the system logs the "miss" automatically, giving you objective data for performance reviews without you having to lift a finger.

    Seamless App & CRM Integration

    End the "Copy-Paste" era. We connect your disparate tools - from your field service software and CRMs to your accounting packages - so data flows instantly. When a job is closed in the field, the invoice is drafted, the inventory is updated, and the customer is notified. We ensure your software finally talks to each other.

    Intelligent Data Capture & Routing

    Turn chaos into organized action. We use AI to "read" incoming information - like lead forms, technician notes, or support tickets. The system automatically categorises the urgency, assigns it to the right team member, and sets a deadline. No more balls dropped in a crowded inbox; every piece of data finds its home.

    Precision Reporting & Performance Tracking

    Manage by facts, not feelings. We build dashboards that pull from your automated workflows to show you exactly where the bottlenecks are. You’ll see who is performing, who is lagging on compliance, and where your team is gaining the most efficiency. Track the metrics that actually impact your bottom line.

    Why Choose 123 Online for Automation?

    We Do the Heavy Lifting

    You don't need to learn "no-code" or prompt engineering. We build the entire system and hand you the keys.

    Jargon-Free Accountability

    We won't bore you with API documentation. We’ll show you exactly how many hours we’ve saved your team.

    Measured ROI

    We track the "Hours Reclaimed." If an automation saves your staff 10 hours a week, that’s 40 hours a month of pure profit.

    We Go the Extra Mile

    If your team is "software-anxious," we provide the training and support to ensure the new systems are tested and adopted.
    WORK WITH US